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Shipping & FAQ

Shipping 

Dispatch & Processing

All orders are shipped from our warehouse in Yanchep, Western Australia.

Please allow 1–2 business days for your order to be processed before dispatch during normal periods. We usually ship the same or next business day depending on the time your order is placed. During new releases or sales, processing times may be longer.

If your order is time sensitive, we’re always happy to prioritise it - please email us at support@ouibabe.com to arrange.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number.


Import Duties & Taxes

Apart from standard shipping to the US (where duties and tariffs are included in the shipping fee), Oui Babe does not cover the cost of import duties, VAT, courier/customs fees, or tariffs into any country.

We strongly recommend checking your country’s import regulations and potential fees before placing an order.

If you choose to return an order due to customs fees, please note that deductions may be made from your refund to cover charges billed to us by the shipping provider. This usually includes the original shipping cost (even if the parcel is refused) and, in some cases, a return shipping fee.

Shipping Rates & Delivery Times

Below are regular shipping times, however there can occasionally be unforeseen delays. We recommend checking the Australia Post website for any current delays.

Australia

  • Sent via Australia Post Standard or Express services.
  • Standard: $11 AUD: Approx. 3-8 business days
  • Express: $16 AUD Approx. 1-3 business days
  • Free standard shipping on orders over $200 AUD

New Zealand

  • $20 AUD – International Express Shipping
  • Sent with Australia Post, delivered by NZ Post
  • Estimated delivery: 3–8 business days
  • Free shipping on orders over $200 AUD
  • Once your parcel reaches NZ, more detailed tracking is available on the NZ Post website using the tracking number from your shipping confirmation email.

United States

$20 USD – Standard International Shipping

  • Sent with Australia Post, delivered by USPS
  • Estimated delivery: 6-12 business days
  • All customs fees, duties, and tariffs included in the shipping price (no additional charges on delivery)
  • More detailed tracking available on the USPS website once your parcel reaches the US

$40 USD – DHL Express

  • Time-definite service (typically 4–6 calendar days; contact us for exact timeframe)
  • Please note: DHL shipments are not sent duties-paid. Customs fees, duties, or tariffs may be applied and billed directly by DHL on behalf of US Customs before delivery. These fees can sometimes be significant, and we recommend researching potential charges before selecting DHL.

 

Other International destinations

We ship to most countries worldwide.

  • Standard International Shipping – Sent via Australia Post. Once your parcel reaches the destination country, it is typically handed over to the local postal service. For more detailed tracking, you can enter your tracking number on your local postal service’s website.
  • Orders over $300 AUD receive free standard shipping.
  • DHL Express – Available on request. Please contact us for a quote before placing your order.

 

Free shipping is subject to weight restrictions. For very large orders please contact us to arrange a shipping quote.


Customs Fees

Apart from standard shipping to the US (where duties and tariffs are included in the shipping fee), Oui Babe does not cover the cost of import duties, VAT, courier/customs fees, or tariffs into any country.

We strongly recommend checking your country’s import regulations and potential fees before placing an order.

If you choose to return an order due to customs fees, please note that deductions may be made from your refund to cover charges billed to us by the shipping provider. This usually includes the original shipping cost (even if the parcel is refused) and, in some cases, a return shipping fee.

DHL Express may charge a brokerage fee on top of duties/taxes as they facilitate the process without a significant delay to your order. The customer will be responsible for the payment of any fees. If you would like further information from a DHL Express customs expert, you can contact them here: 
https://www.dhl.com/en/logistics/customs_security_and_insurance/customs_services.html


Signature on delivery

Shipping does not include 'signature on delivery' unless noted at checkout. By purchasing you provide consent to leave the package on your property. Please consider this if choosing a no signature option, as we are unable to be held liable for packages which go missing from your property after delivery.

For express international shipping, 'signature on delivery' is available in some countries. You can check if your country includes signature on delivery or not using this link: https://auspost.com.au/business/shipping/guidelines/international-post-guide

 

FAQ

What is your return policy?
Please view our return policy here

How do I know if an item is in stock?
Most of our items are in stock and ready to ship if they have an 'add to cart' button. Occasionally we may offer pre-orders. In this case, the item will be clearly marked as a pre-order in its title and in the item description. Please note, orders containing any pre-order items will only be shipped once the pre-order items are available. If you require other items in your order sooner, you will need to place a separate order.
If the item is out of stock, you will be unable to add it to our cart. However, we do offer 'back in stock' notifications via SMS, email or push notification for any out of stock items. 

Do you provide trackable shipping?
Yes, all orders are fully trackable. To track your order please view your Shipping confirmation email and use the link provided. Please note orders will only become trackable once they have shipped from our office in Western Australia. 

My order hasn't arrived within the delivery period - what's going on?
Occasionally delays may occur in transit or due to customs. This is a rare occurrence which we understand is frustrating. Please refer to your Shipping confirmation email to see where your package is currently. If you think anything seems out of the ordinary or if you require any further help please feel free to contact us - hello@ouibabe.com

For international orders, tracking may not update regularly once the order reaches the destination country. In this case we recommend copying the tracking number into your local postal service tracking, which will often provide more detailed information.

Where do you ship to?
We can ship to most countries worldwide. If you are having trouble checking out, please contact us so we can assist you further - support@ouibabe.com

I have entered the wrong postal address in my order, can you change it?
Unfortunately, once your package has been shipped we are unable to change the postal address. Our carriers will not change an address after it has been lodged. It is very important you enter your postal address correctly on your order, as we cannot be held responsible for any packages which are delivered to an incorrect address (due to the address being entered incorrectly). Please ensure the address and postcode you enter is correct.

Packages returned to sender will incur a re-delivery fee to re-send to the customer.

My order has been returned to sender - what happens now?

Addresses are taken directly from your order, into our shipping system to print shipping labels. If the item has been returned due to an address mistake, we recommend that you order a replacement item with the correct address to avoid extra delays (as returned items are usually sent back with the most economical shipping, therefore they can take a long time to arrive back.) When your original order arrives back to us we will refund the cost minus shipping charges.

If the return is not due to an address mistake, we will put an enquiry in with the carrier. Unfortunately, the reason for the return can often not be given to us until the parcel arrives back, as it is written on the parcel. In this case, we again recommend that you order a replacement item to avoid extra delays. When the item makes it's way back to us, we will refund the returned order. If the return appears to be a carrier mistake, we will also refund any shipping on the replacement order. However if the return is due to an incorrect address, refusal to accept, item not collected, no delivery receptacle or refusal to pay customs fees/duties, we will only refund your original order minus the cost of the shipping fees charged to us. Please note these shipping fees can be high, particularly for international orders.

If you have any questions which are not covered in this FAQ please feel free to email us at support@ouibabe.com - We are more than happy to help and will respond to you within 1-2 business days.