Link to our returns portal here.

Our returns portal allows you to:

• Return items for store credit
• Exchange for another size or style
• (Australia & USA only) Choose Instant Exchange so your replacement is sent before we receive your return - perfect for urgent occasions
  

• We offer 90-day returns for store credit or exchange, excluding clearance sale items.
• Store credit is valid for 3 years from the date of issue and is sent as a digital gift card via email once your return is processed.
• We do not offer refunds for change of mind returns, except where an item is faulty and cannot be replaced or repaired.
• Return shipping is payable by the customer, and original shipping fees are not refundable.
• All customers can use our returns portal to lodge their return. Customers in Australia and the USA have the option to use our prepaid return labels, with the label cost deducted from their store credit. Customers outside these countries can still lodge their return through the portal but will need to arrange their own return shipping using their preferred carrier.

When we previously offered refunds, many customers ordered multiple styles or sizes to try on. Unfortunately, refunding these orders meant absorbing part or all of the outgoing shipping costs - something we cannot sustain as a small business. It also made offering a free shipping threshold unsustainable. By offering store credit instead, we’re able to keep our prices fair for everyone. Store credit is valid for 3 years and can be used on any future order within this timeframe.

Return requests must be lodged within 90 days of delivery. Once your return is approved, you have 14 days to get the item back to us. Returned items must be unworn, unwashed, in original condition, free from perfume, animal hair or damage, and have all tags attached. Clearance sale items are not eligible for return unless faulty. We recommend using a trackable postage method for your return.

Under Australian Consumer Law, faulty items will be repaired or replaced. Please email support@ouibabe.com within 48 hours of receiving your order, including clear photos of the fault. We will provide a prepaid, trackable return label. If a repair or replacement is not possible or suitable, a refund will be issued. Items returned as faulty must still be in original condition, unworn, unwashed, free from perfume or animal hair, and with all tags attached.

Please note that minor colour variations are not considered faults as colours can appear differently depending on screen settings and lighting in photographs. If you would like more detail on colour or fabric before purchasing, we are happy to help.

We use the address exactly as entered on your order to print shipping labels. If your order is returned due to an incorrect address, we recommend placing a new order with the correct details to avoid delays. Once the original order is returned to us, we will refund the item cost minus the shipping fee.

If your order is returned for another reason, we will lodge an enquiry with the carrier once the item is back with us. If the return is due to a carrier error, we will also refund any shipping paid on your replacement order.

If the return is due to refusal to accept, the item not being collected, no delivery receptacle, or refusal to pay customs or duties, we will refund the item cost minus the shipping fees charged to us. Please note these charges can be high for international orders.