My Cart

Close

Shipping & FAQ

Oui Babe partners with global makers and manufacturers in order to provide you with the best prices and a unique international shopping experience.

Aus/NZ Orders: Ship from the manufacturer via our office in Tasmania and orders may take 2-4 weeks to arrive (unless otherwise noted on the item). We hold stock of some items, so if you need something faster please contact us as we may be able to arrange this. You will receive a shipping notification email when your order ships from our office in Tasmania.

International orders: Ship from the manufacturer via our office in Australia and we recommend allowing 3-6 weeks for delivery. If you need your order by a certain date, please contact us so we can try to arrange this! We will send you another email as soon as your order is ships from our office in Australia.

Some bulky items such as the Boho Bella Teepee, Monotone play balls, Milestone rugs & Canopies ship direct from the manufacturer so we don't have to on-charge shipping expenses. Shipping times are approx 2-3 weeks.

We provide a 100% satisfaction guarantee in order to provide a risk-free shopping experience. If for any reason you are not satisfied with the quality of your order please contact us within 14 days of delivery to arrange a refund. 

I have received only part of my order - what's going on?
Sometimes items may be shipped to you separately (see above re bulky items). You will be able to see which items are shipped in which packages on our tracking page. If you have any queries please feel free to contact us.

Do you provide trackable shipping?
Yes, we do. To track your order please go to our tracking page here and enter your email & order number. Please note orders will only become trackable once they are sent from our office in Tas, Australia. Before this time, your order is in transit to Oui Babe.

My order hasn't arrived within the delivery period - what's going on?
Occasionally delays may occur in transit or due to customs. This is a rare occurrence which we understand is frustrating. Please refer to our 'Track order' page here to see where your package is currently. If you think anything seems out of the ordinary or if you require any further help please feel free to contact us!

What is your refund policy?
We will refund your money if you are not satisfied with the quality of your order. Please contact us within 14 days of receiving your order if for any reason you are not happy with it. We will provide you with a trackable postage paid label in order to return the items for a refund. Items must bbe received by us in original condition in order to process the refund.

For change of mind returns, you may return the items to our return address in Tasmania, Australia for a refund. Items must be received in original condition and we recommend using trackable postage to return the item(s). For change of mind returns, return postage is covered by the customer and shipping fees are not refundable. Please contact us within 14 days of delivery to arrange a return. 

Orders sent within Aus are 'signature on delivery' unless you provide consent to leave the package on your property. You can do this by emailing us or leaving a note with your order (e.g "Leave by the front door"). After delivery, we are unable to be held liable for packages which go missing from your property, so please take this into consideration. 

We don't accept change of mind returns for personalised items such as our Milestone Rugs.

Where do you ship to?
Our Milestone rugs can be shipped Worldwide - if you are unable to checkout please contact us. For clothing we currently, we ship to Australia, NZ, UK, France, Belgium, Canada & USA. However, we can ship most items to most countries worldwide. If you are having trouble checking out - please contact us so we can assist you further.

I have entered the wrong postal address in my order, can you change it?
Unfortunately, once your package has been shipped we are unable to change the postal address. Australia post and other methods of shipping will not change an address after it has been lodged. It is very important you enter your postal address correctly on your order, as we cannot be held responsible for any packages which are delivered to an incorrect address (due to the address being entered incorrectly). Please ensure the address and postcode you enter is correct.

If you have any questions which are not covered in this FAQ please feel free to email us at hello@ouibabe.com - We are more than happy to help and will respond to you within 24 hours (usually much sooner!) 

Hello You!

Join our mailing list